Corporate Counsel – MNDAs & Customer Disputes

About Us:

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description:

Corporate Counsel – MNDAs & Customer Disputes

Company Description

insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

We are seeking a commercially minded and detail-oriented lawyer to join our global Legal team from India. This role is dedicated to the review, drafting, and negotiation of Non-Disclosure Agreements (NDAs) and Mutual Non-Disclosure Agreements (MNDAs), as well as the investigation, triage, and resolution support of customer disputes. The successful candidate will serve as a key point of contact for NDA/MNDA activity across the organization, managing a high volume of agreements on both insightsoftware paper and counterparty paper, while also acting as the front line for customer dispute intake and fact-gathering.

This position operates within a matrixed, U.S.-headquartered legal function. The ideal candidate is comfortable working cross-border, partnering with stakeholders across time zones, and navigating both Indian and international legal and commercial frameworks in a SaaS and technology environment.

What will you do?

MNDA Review & Negotiation

• Review, draft, and negotiate NDAs and MNDAs across all business lines, handling both insightsoftware-initiated agreements (company paper) and counterparty-initiated agreements (customer/partner paper).
• Identify and assess risk in inbound counterparty NDAs, flagging provisions that deviate from company-standard positions and negotiating appropriate fallback language.
• Maintain and enforce company-standard NDA/MNDA templates and playbooks, proposing updates as business needs and market practices evolve.
• Negotiate directly with counterparty counsel and procurement teams to reach commercially reasonable terms efficiently.
• Track and report on NDA/MNDA metrics, including volume, turnaround time, and common negotiation points, to inform process improvement.
• Partner with Legal Operations to optimize intake, routing, and tracking of NDA/MNDA requests through the team's contract management system.

Customer Dispute Investigation and Resolution Support

• Serve as the Legal Department’s initial point of contact for customer disputes, conducting preliminary fact-gathering by collecting relevant documentation, correspondence, contract terms, and internal stakeholder accounts.
• Triage customer disputes based on severity, contractual exposure, financial impact, and reputational risk, applying a standardized classification framework to prioritize the Legal team's response.
• Investigate the factual and contractual basis of disputes by reviewing applicable agreements (including SOWs, order forms, SLAs, and amendments), coordinating with Customer Success, Support, Product, and Finance teams to develop a complete factual record.
• Prepare clear, concise dispute summaries and risk assessments for senior counsel, including a chronological fact narrative, identification of key contractual provisions at issue, preliminary liability analysis, and recommended next steps.
• Maintain a centralized dispute tracker, logging all active and resolved matters with relevant status updates, key dates, financial exposure estimates, and resolution outcomes.
• Identify patterns and trends across customer disputes (e.g., recurring product issues, implementation failures, SLA shortfalls) and report findings to senior counsel and cross-functional leadership to inform proactive risk mitigation.
• Support the development and refinement of dispute intake and escalation protocols, template response letters, and internal playbooks to improve consistency and efficiency in dispute handling.

Cross-Functional Collaboration

• Serve as a trusted legal advisor to Sales, Product, Finance, and Customer Success teams, translating complex legal concepts into clear, actionable guidance.
• Serve as a knowledgeable and approachable resource for internal business teams regarding confidentiality obligations, permitted disclosures, information-sharing protocols, and customer dispute procedures.

Risk Management & Compliance

• Triage customer disputes based on severity, contractual exposure, financial impact, and reputational risk, applying a standardized classification framework to prioritize the Legal team's response.
• Prepare clear, concise risk summaries for senior counsel across both workstreams, including — for disputes — a chronological fact narrative, identification of key contractual provisions at issue, preliminary liability analysis, and recommended next steps.
• Identify patterns and trends across customer disputes (e.g., recurring product issues, implementation failures, SLA shortfalls) and report findings to senior counsel and cross-functional leadership to drive proactive risk mitigation.Identify and escalate legal and contractual risks, recommending practical mitigation strategies.
• Maintain awareness of relevant regulatory developments (e.g., data privacy, export controls, IP) and advise internal stakeholders accordingly.
• Support the development and implementation of legal policies and compliance frameworks.

Process & Operations

• Contribute to continuous improvement of legal team workflows, templates, and self-service resources for business partners.
• Handle a diverse, fast-moving workload with strong organizational skills and attention to detail.

How will you do it?

• Strategic Execution – Plan, organize, and execute efficiently; focus on key priorities that drive business value.
• Operational Excellence – Thrive in a fast-paced, dynamic environment while maintaining accuracy and meeting deadlines consistently.
• Enthusiasm – Exhibit passion and excitement and embrace a can-do attitude. 
• Communication - Communicate effectively with internal teams and cross-functional partners; compelling communications that drive alignment and action across internal teams and cross-functional partners.
• Teamwork - Work effectively across functions to achieve both team and individual objectives.
• Attention to Detail - high-level attention to minute details to ensure accuracy.
• Perseverance - Demonstrate focus and commitment to solving complex issues through to completion.  
• Leadership Presence: Demonstrate passion and enthusiasm while building trust and engagement across all levels of the organization.

Qualifications

Required Experience & Education

• LL.B. degree (5-year integrated programme or 3-year programme) from a recognized university approved by the Bar Council of India.
• Enrollment with a State Bar Council and successful completion of the All India Bar Examination (AIBE).
• 3–6 years of post-qualification experience, with substantial exposure to NDA/MNDA review and negotiation, ideally in a technology, SaaS, or software environment.
• Prior experience in an in-house legal role at a multinational corporation, or significant experience at a reputed Indian law firm advising technology or SaaS clients on commercial contracts.
• Experience working with both company-paper and counterparty-paper agreements, including agreements governed by the laws of jurisdictions outside India.
• Demonstrated ability to manage high volumes of agreements with consistent quality and fast turnaround.
• Strong drafting and redlining skills, with an eye for risk identification and plain-language negotiation.
• Proven ability to investigate and distill complex factual scenarios into clear, actionable written summaries.
• Excellent written and spoken English communication skills, with the ability to communicate effectively with U.S.-based legal leadership and global business stakeholders.
• Comfort working in a matrixed, cross-border team structure with reporting lines to the United States.

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Additional Information

All your information will be kept confidential according to EEO guidelines.

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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.