General Counsel

Department of Customer Service (NSW) | Policy, Strategy & Governance 

Public Service Senior Executive Band 2 | Ongoing 

A rare opportunity to shape legal outcomes at scale across NSW Government. 

Total remuneration package starting from $332,000 per annum (commensurate with experience) 

Location: Haymarket or Parramatta | Hybrid working available 

The Opportunity 
The Department of Customer Service (DCS) is seeking a seasoned legal executive to be its General Counsel. 

This role offers the chance to operate at the centre of government decision-making — guiding complex legal issues that underpin frontline services, major regulators and critical reform initiatives. As a trusted adviser to Executive leadership, you will help ensure the Department can act decisively, lawfully and with confidence in a fast‑moving and high‑profile operating environment. 

Rather than focusing solely on technical excellence, this role is about judgement, leadership and influence — applying legal insight to enable outcomes that matter for the people of NSW. 

Why This Role Is Different 
In this role, you will: 

• Sit at the intersection of law, policy, regulation and service delivery 
  
• Lead a large, established legal function with the opportunity to strengthen capability and modernise ways of working 
  
• Work across some of the most visible and complex areas of government, from regulation and enforcement to digital and service transformation
• This is not a purely advisory role — it is a senior leadership position where legal perspective directly shapes organisational direction. 

About You 

You will be a highly credible senior legal leader with the confidence and maturity to operate in complex, high‑stakes environments. You are known for your sound judgement, ability to cut through complexity, and capacity to balance independence with collaboration. 

 You bring a strong public purpose, are comfortable navigating ambiguity, and understand how legal advice can both protect integrity and enable innovation when delivered well. 

Essential Requirements 

• Legal qualifications and admission as a legal practitioner to the Supreme Court of NSW 
  
• Current NSW practising certificate 
  
  

Interested? 
To apply, please submit one combined document containing: 

• A current CV 
  
• A cover letter outlining your interest and suitability for the role 
  

The combined CV and cover letter must be uploaded through the Resume Upload section of the application system. 

 Click Here to access the Role Description . For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au.

Closing Date: Thursday 28 May 2026 at 9:59am (AEST)

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies. 

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact caitlin.birrell@customerservice.nsw.gov.au.

For more information, please visit

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